Join us for a complimentary webinar as Yolanda Miller, Patient Access Director at Floyd Medical Center, shares diverse perspectives on the implementation and impact of Trace® software across her health system. Floyd Medical Center leverages the full breadth of voice, fax and image tools built into the Trace platform. The presentation will share use cases from numerous areas including scheduling, insurance verification, pre-registration, case management, patient financial services, and billing. Details will include the impact on quality, employee alignment, patient experience, regulatory compliance, upfront collections, and overturned denials. Participants will learn in an engaging, story-based format that paints a picture of life before and after implementation.
Participants will learn how Floyd Medical Center uses Trace to assist with:
1. Facilitating compliance with Floyd’s quality standards, protocols and scripting.
2. Document retention to help overturn denials and support payer audits.
3. Reinforcement of best practices in patient financial communications.
4. Support for employee training, coaching and mentoring.
Yolanda Miller, BSHA, CHAM
Director, Patient Access | Revenue Cycle Management
Floyd Medical Center (Rome, GA)
Meg Michael, RN
CNIO & VP of Operations
This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only. The content does not constitute legal advice. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.
Earn NAHAM Contact Hours
This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.