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Attendee Experience: What’s New and What’s Next?
Attendee experience is at the top of mind for all meetings professionals as they embark on their events in 2023 and beyond. What new and unique experiences are being offered? What new trends are you looking to incorporate into your events this year? How are meetings professionals approaching the attendee experience design more holistically? Join the FICP community as we discuss designing attendee experiences and trends.

• Amy Ingalls, CMP, Director, Meetings & Events, Transamerica
• Taylor Laws, CMP, DMCP, Regional Director of Sales, Destination South Meetings & Events
• Christina Mirasolo, CMP, CMM, Event Manager, Liberty Mutual

Moderated by: Amanda Brennan, CMP, Senior Meeting Planner, Prudential Financial

CMP-IS: Domain G - Meeting or Event Design

This webinar is sponsored by Destination Canada.

Jan 27, 2023 12:00 PM in Central Time (US and Canada)

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Amy Ingalls, CMP
Director, Meetings & Events @Transamerica
Amy Ingalls has 25+ years in the meetings and events industry. Before joining Transamerica in 2021, she spent 3 years in television - where she got her start in events - and then 3 years in radio. She lives in Cedar Rapids, Iowa with her husband Bob and two very spoiled Boxer dogs. During her spare time she volunteers with 2 local non-profit organizations. Amy is a graduate of Iowa State University where she earned a BFA in Graphic Design. Amy’s favorite part of her job is when she can take a step back during an event and watch all the attendees enjoying the experience she created.
Taylor Laws, CMP, DCMP
Regional Director of Sales @Destination South Meetings & Events
Taylor Laws, CMP, DMCP was raised in Wichita Falls, Texas, but it did not take long for her to fall in love with the city of Atlanta. A graduate of Oklahoma State University, Taylor moved to Atlanta to work at the Hyatt Regency where she gained invaluable hotel experience in both the events and sales departments. With hotel know-how under her belt, a passion for events, and a love for her new home-town, it was a natural progression for Taylor to move into destination management. Taylor now serves as Regional Director of Sales for Destination South Meetings + Events, a DMC Network Company. Taylor is impeccable at relationship building and has established herself as a force in the South’s Hospitality scene. Taylor’s vibrant personality and hospitality towards everyone she meets makes her the ideal Director of Sales for Destination South’s team.
Christina Mirasolo, CMP, CMM
Event Manager @Liberty Mutual Insurance
Christina is a seasoned event professional bringing creative strategies and emerging trends to her role as Event Manager at Liberty Mutual. With over 12 years of professional experience, Christina’s background has given her the understanding necessary to support various clienteles having supported both corporate and private sectors as well as the demanding needs of high-profile clients. Over the past seven years with Liberty Mutual, she has delivered her expertise on a variety of program types from Leadership meetings, Sponsorship opportunities, and Recognition trips where she is most energized in crafting innovative and unique moments in support of the program objectives. Her close relationships with Business Partners as a trusted and strategic partner have enabled her the ability to take risks exploring new ways to enhance program elements. While leading one of Liberty’s largest internal incentive programs, she is constantly challenged to elevate attendee experiences.
Amanda Brennan, CMP
Senior Meeting Planner @Prudential Financial
I joined Prudential’s Event Management team in June 2017. In my current role as a Senior Meeting Planner, I am responsible for the planning and execution of conferences, incentives, special events, hybrid meetings, and virtual meetings. I facilitate project planning, develop communications, coordinate logistics, manage budgets, and lead onsite execution. Developing and managing relationships, both internal and external to Prudential, is an important aspect of my job. I collaborate with business partners across the enterprise, as well as suppliers, hotels, unique venues, and sponsors to ensure the success of each project. I graduated from Boston College in 2013 with a Bachelor of Arts in Communication and a concentration in management. I passed my CMP exam in August of 2019. I’ve been a member of FICP since June 2017. My involvement includes volunteering for the 2020 Education Forum Event Team, the 2021 CMP Cohort Co-Lead position, and the 2022 Education Forum Event Team.