Duplicate and overlay records are well-known healthcare problems. MPIs will always be full of errors, and no amount of user training or MPI data cleaning will ever adequately address the situation. The problem is not that there are errors, but we are using the wrong approach to finding patients.
We can use Google or Bing and always find anything we are looking for on the Internet, yet we are unable to find a patient record even when they are sitting directly in front of us. This is a technology failure, not a patient access one.
This presentation will illustrate how we can leverage concepts from other industries to improve patient search to reduce duplicates and overlay records, increase patient safety, and to improve revenue cycle.
James Hoover, MS
Co-Founder and Chief Strategy Officer
Earn NAHAM Contact Hours
This webinar is offered at no cost and will provide one (1) NAHAM-approved contact hour.